Order Online, Pickup In Store

Pickup in Store

Want to avoid the queues? Can’t wait for delivery? Prefer not to pay a delivery charge?

Then try our FREE Order Online, Pickup In Store service. Simply order on line one day and collect your purchases the next day from your chosen shop. This service is available at all three Paxton & Whitfield shops in Jermyn Street, London; Stratford upon Avon and Bath.

This service is only available for the items that are listed on our web-site, if you want to place an order for products that are not included on the web-site please call the shop and place a telephone order for the entirety of your order directly with them on the phone. See Visit Our Shops for contact details and maps of each shop. Please note that we are unable to process orders that include items for collection from one of the shops as well as items for delivery. If you want to split your purchase please place two separate orders – one for collection and one for delivery. Currently we are unable to provide a click and collect service from our Cale Street shop.  Please call the team on 0207 5840 751, if you want to place an order for collection at Cale Street. 

Place and pay for your order online

Orders placed before 5pm are available for collection at your chosen shop after 11am the next day that the shop is open. (Pick ups not available Sundays and Bank Holidays).

Orders placed after 5pm are available for collection at your chosen shop after 2pm the next day that the shop is open. (Pick ups not available Sundays and Bank Holidays).

If you do not want to pick up your goods the following day, please specify in the comments box of the Order Form the day and approximate time (ie morning before 1pm/afternoon after 12 noon) that you want to collect the goods.  Please note that 2 full working days are required for any orders which include a Ham. 

Pickup In Store

Maps and opening times of our shops are available at Visit Our Shops. Details of the shop that you have chosen to collect from will be shown on your receipt.

Currently we are unable to provide a click and collect service from our Cale Street shop. Please call the team on 0207 5840 751, if you want to place an order for collection at Cale Street.

Please give a contact number so that we can call you if there are any issues with your order.

On arrival at the Shop please make your way to the counter where a sales assistant will be able to collect your purchases.  At particularly busy times, for example, just before Christmas please make your way to the Collection Point which will be clearly identifiable.

To ensure we are handing over your purchase to the correct person, please bring with you a copy of your order receipt email or, at a minimum, your order number. Goods will not be released without this information.

Your order will be available for collection for 24 hours. If you are unable to collect it within that time, please contact the shop from where you were meant to be collecting your goods (see Visit Our Shops) to rearrange collection. 

Terms & Conditions

All orders accepted and supplied subject to our standard Terms & Conditions.

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