Privacy and Cookie Policy

We would like to reassure you of the following

All customer records are private, confidential and secure. We will not pass your details onto any third parties, other than our promotional partners with your consent.

Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please contact us.

For all queries relating to privacy of data held by us please contact us. Data is collected so that we may continue to communicate with you about information relating to sales and special offers in addition to sending you new catalogues and targeted mailings.
You can unsubscribe from our newsletter by modifying your settings in your account. 

Information we collect and how it is used


Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website and to track the items in your shopping basket. Cookies let us personalise your shopping experience based on your preferences. Cookies are enabled on behalf of Google Analytics, enabling us to gather statistics on the usage of our site in order to continue to improve our site and enhance the customer experience.  Only domain names or IP Addresses are gathered by Google, personal information is not recorded.  If you would prefer to restrict, block or delete cookies from ours, or any other website, you can use your browser to do this.  Each browser is different, so check 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cooke preferences.  If you set your browser to refuse cookies, you may have difficulties in submitting an order online.

This is a list of the main cookies set by the Paxton and Whitfield website, and what each is used for:

COOKIE nameCOOKIE Description

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These cookies are used to enable Google Analytics functionality.  They help us track and analyse anonymous visitor information such as which pages are popular, and how many people visit the website. This data helps us improve the website and your shopping experience.


This cookie stores information about our product categories, and aids in loading the category pages more quickly in your web browser.


We use these cookies to allow you to easily compare products on the website.


This cookie stores the currency you have chosen to view the products in.


These cookies store information relating to your customer account such as whether or not you are logged in, and which customer group you belong to.


These cookies indicate whether or not caching is enabled, which greatly helps the fast delivery of pages to the web browser.


This cookies stores the unique code we use to identify you on the website.


This cookie stores information about your order, allowing you to make changes to the order without having to log in.


These cookies store which category and products you have recently viewed, aiding in the navigation of the website, and allowing you to easily see where you have come from, and to navigate back there without any fuss.


This cookie stores information about any information messages we display to you on the website.


If enabled, and requested manually by you, these cookies store information about what is in your shopping bag, and what products you have viewed, allowing you to see your shopping bag on different devices such as a mobile phone, at a later date.


We use these cookies to store information about which polls you have voted in, if any.


This cookie stores information about any products you may have emailed to friends.


This cookie stores the language you have chosen to view the website in.


This cookie indicates whether you are allowed to use cookies.


These cookies store information about which products you have added to your wishlist, allowing you to add products without the need for logging into your account.

Aggregate Information

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to

Other Information We Collect

When you purchase a product on, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database. We collect e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.

About Children

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping

We use Paypoint as our secure payment provider.  Your credit card information is entered directly on their secure server and we do not record or hold these details.

Disclosure of Information Policy

We never make your personal details available to any other company or organisation without your permission. Your details will automatically be added to our customer databases, so that we can keep you updated with selected mailings of new products and events which might be of interest. If you do not want to receive any brochures mailings from us please call us on 01451 823460 or use the "contact us" button at the top of each page requesting your details be removed, if you wish to be removed from our email newsletter please unsubscribe by modifying your settings in your account.

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