Customer Reviews

We regularly send a quick feedback survey to listen to how you think we could improve. We've been in business for over 220 years, but there is always more that we can do to enhance our products and service. It's always rewarding to read your positive comments - here are some of your recent testimonials.  


Mar 2020: "Beautiful product, moreish cheese fig confit delicious, cute heart ramikin. Well thought of packaging, loved the wool insulation."


Mar 2020: "Very efficient service and delicious cheeses"


Mar 2020: "Delivered at time I was given by polite young man. Cheese and pickle excellent."


Mar 2020: "The cheese box delivery as a special treat for oneself or as a gift is an excellent pick-me up and source of enjoyment. Definitely recommend!"


Mar 2020: "If you enjoy cheeses of every type,then look no further than Paxton and Whitfield.Their excellent service is second to none,when you need advice just get in touch and they are very helpful.If you need to organise a cheese and wine evening use there expertise to match wines and beers.They have a wide range of extras that go with cheeses,try one of there wide range of tempting hampers for that special occasion with delicious hams tempting pickles and assorted biscuits.Whatever the day or time grab that tempting cheese and tuck into your next trial,they will supply you with a monthly order of varied cheeses is your fancy cheese? Say Paxton and Whitfield everytime"


Mar 2020: "Valentines Day perfection, being with the one you love and enjoying 2 heart shaped pieces of gorgeous cheese!"


Mar 2020: "I bought the valentines cheese box for my partner. The cheeses were of exceptional quality and married perfectly with the charcoal crackers and the sweetness of the fig chutney. 5 stars"


Mar 2020: "We had the Stilton at lunch at our Rugby club, everyone raved about it."


Mar 2020: "Paxton & Whitfield were most helpful with answering queries on their products. Delivery was as quoted. Our friend really appreciated his birthday cheese package, commenting the stilton was the best he'd tasted. Would recommend them and also order from them again."


Mar 2020: "I saw the Valentines Day gift featured in the Independent Online, liked what I saw, ordered and received it the day before as promised,. Excellent for start to finish and although not a cheese fan myself, my better half was most pleased, which was the whole point!"


Mar 2020: "Very happy with the service, presentation/delivery and the cheese itself was fantastic"


Mar 2020: "The best cheese, the best service and the biggest delight."


Mar 2020: "I recently ordered some Valentine Day's cheeses from Paxton and Whitfield. They were out of this world. In perfect condition and ready to eat. They tasted like something I've never tasted before. A brilliant experience. I am in complete admiration."


Mar 2020: "Staff are very helpful and knowledgeable. Would recommend to all friends and family!


Feb 2020: "This was a Christmas gift, and the feedback from my son in law, a huge cheese lover-was without a doubt the best tasting cheese ever. The fondue set was a lovely design and excellent quality. Would definitely recommend. 10*"


Feb 2020: "Excellent Cheese and Service."


Feb 2020: "Great online service, arrived as promised and packaged to keep the cheese cool, usually shop in store but since we moved to Cumbria thought we would try online and was so good will likely shop there more now! Great service, great cheese!"


Feb 2020: "Cheese arrived in time for Christmas and was still fresh by New Year's Day. Very happy and looking forward to ordering more."


Feb 2020: "A favorite Christmas gift to my boyfriend, I love being able to give him something he loves while trying new cheeses."


Feb 2020: "Paxton and Whitfield provide an easy to use web-site and an efficient delivery service. They keep you updated on the appointed delivery day and send you a photo of where the goods have been left. Useful for informing a gift recipient."


Jan 2020: "I live in Dover, and when I go to London I always call into Paxton & Whitfield at their shop to buy some of the aged Gouda. I have eaten others but this is an amazing chess which I always purchase. I often get Cheddar, Parmesan and some Italian and French cheeses. The staff are always welcoming and are happy to talk about cheeses and often give you a taster. Because I cannot always get to London, I find by placing an order on the phone means I can get the same cheeses when needed. I can only recommned Paxton & Whitfield as the best cheese shop I have ever found."


Jan 2020: "I loved my various cheeses that I ordered for Christmas. It was brilliant to have a selection of excellent British cheeses to offer my guests. They certainly were worth buying as much better quality than simply buying in a supermarket."


Jan 2020: "The Christmas Cheese Cake was a huge hit, and the knives and cheese board are lasting reminders of Paxton & Whitfield's outstanding treats."


Jan 2020: "A perfect gift for someone special."


Jan 2020: "A very easy website to negotiate, backed up with a reliable and swift delivery service. The cheese was wonderful - perfect for Christmas!""Arrived on time Packaged beautifully Excellent cheeses""I was very happy with the cheese I bought and with the delivery service. The cheeses were much appreciated at a family party,"


Jan 2020: "A fast and efficient service providing a brilliant gift through the post. I will definitely order again! Thanks."


Jan 2020: "The quality of the products was excellent. The presentation (of the hamper) was extremely good. Overall a very good service."


Jan 2020: "I ordered some cheese for a family get together. It arrived on time and was packaged well. I can highly recommend the service I received.""Paxton and Whitfield makes it easy! They have kept my login for years so that each Christmas it's one click to the hamper catalog. The variety is stunning - and the gift is delivered on the day promised. Thank you!"


Jan 2020: "We enjoyed the best cheddar we have ever tasted this Christmas and can highly recommend allowing the staff to make up a cheese board for you. It was delicious and the baked fig was a triumph!"


Jan 2020: "The potted Stilton was delicious."


Jan 2020: "I ordered three varieties of cheese to be delivered to Buffalo NY the week before Christmas as a gift for an enthusiast. The order arrived within 24 hours of my requested date, well packaged and in perfect condition. The Haystack Cheddar was out of this world."


Jan 2020: "I bought a boxed set of cheese knives as a Christmas present. They were nicely packaged, arrived on the scheduled date and the recipient thought they were a brilliant gift"


Jan 2020: "I was very happy with my cheese cake tower, the delivery was quick and came in a very prepared cooler box which made it easy to transport to my event. Thank you Paxton and Whitfield""I've been buying my sister treats from your catalogue for years. Loads of choice among the soft ones she loves. And always delivered on time. And I like ordering by phone, because your staff are so friendly."


Jan 2020: "Fantastic cheese.. extremely happy and 5* service as always."


Jan 2020: "Nice selection of cheeses and accompaniments, and good delivery service if you're not near enough to visit the lovely shop!"


Jan 2020: "Enjoyed excellent cheese over Christmas. Would definitely order again."


Jan 2020: "Exquisite hamper and the most delightful of delivery personnel... a perfect Christmas gift."


Jan 2020: "The website is excellent, so easy to navigate and order from, and there is such a wonderful variety of cheese, wine and gifts. I ordered the British Cheeses as a present for a friend, and some delicious cheddar for our family."


Jan 2020: "I used the Paxton & Whitfield website to make my purchase of cheese knives and board because I do not live near any shops. The website was easy to follow and there was useful information given on the products. I was very pleased with my purchases which will make cheese eating far more fun."


Jan 2020: "Very pleased with my cheese order received just in time for Christmas. Superb selection that was packaged well for quick delivery."


Jan 2020: "Traditionally excellent service of traditionally excellent products from the land of Milton and Stilton!"


Jan 2020: "I reside in the USA and occasionally need to send gifts to friends and business associates in the UK. Paxton & Whitfield offers quality cheeses and products that my contacts enjoy. It is very easy for me to order on line and am confident in the delivery process."


Jan 2020: "This was an easy way to give a gift to friends in London from the US."


Jan 2020: "Great selection of cheeses so made choosing difficult!! We ordered a selection for Christmas dinner and every one of them was delicious! Also, very well packed for home delivery. Will definitely order again."


Jan 2020: "My UK gift recipient said she really enjoyed the selections in the Red, White and Blue gift box this Christmas."


Jan 2020: "Excellent cheese knife............well made, pleasing to the eye and very cheese knife I have ever owned..............."


Jan 2020: "Excellent service, excellent produce would most definitely buy again"


Jan 2020: "A first class service & product. We have been immensely impressed with the quality of cheese, and the ‘tasting box’ we had for Christmas was extremely well received by those who participated in the experience. Wouldn’t hesitate to recommend the cheese to others"


Jan 2020: "First time we have used Paxton & Whitfield really good personalised service and a quality product."


Jan 2020: "Brilliant cheese very well presented in a wooden box. The box was lovely and oozed quality. Cheese was delicious, will definitely be purchasing again"


Jan 2020: "Fabulous cheese, prompt delivery. Couldn't be happier."


Jan 2020: "My gift of the excellent Stilton arrived swiftly and in perfect condition. It utterly delighting my British friend with its exquisite quality and superb flavor. Well done! --Julienne in the USA"


Jan 2020: "I purchased a "tasting pack" for Christmas and all the cheeses were thoroughly enjoyed by everyone involved. The tasting notes also made it more of an experience. Will repeat again soon"


Jan 2020: "This hamper was of the highest quality; the ham, cheeses, crackers and pickles were all delicious . I chose it on the basis that it would be used as part of a Christmas buffet for many people although in practice, it fed two greedy people for several weeks!"


Jan 2020: "As usual, your cheddar truckles are a hugely popular present for my siblings & very easy to arrange. Thanks. Sarah"


Jan 2020: "Delivered on time, excellent quality, value for money - this was the second year of ordering and a repeat is intended for 2020"


Jan 2020: "My husband is a cheese addict and loved the cheeses I bought. I also bought two different cheese knives both of which he uses consistently"


Jan 2020: "Service only outshone by excellent cheese!"


Jan 2020: "The knife is excellent and enjoyed by all who used it."


Jan 2020: "Customer service and delivery arrangements are exemplary. I have recently bought a stilton spoon and also some potted stilton. I am very pleased to have done this."


Jan 2020: "Excellent service and prompt delivery"


Jan 2020: "Arrived promptly on delivery date chosen. All cheese beautifully and hygienically packed in wax paper. Expensive but worth it if you’re into cheese, don’t live in London or want to avoid the manic Christmas queue at the store. Will order again."


Jan 2020: "I have been very pleased with both my orders (there will be more). The cheeses arrived in great condition and everyone who tried some was delighted with it. The piccalilli was a great success too."


Jan 2020: "Beautiful, creamy stilton"


Jan 2020: "Living in Sussex I need to order on-line. This is made so easy, and any queries re delivery - especially if this is a gift and timing is of the utmost importance - is smoothly dealt with. The products are outstanding! This is only my 3rd order but will certainly be shopping with P&W again."


Jan 2020: "Excellent postal service"


Jan 2020: "Always welcoming Excellent recommendations Their Rocquefort is to die for Great range of Cheeses especially Cheddars Christopher H"


Jan 2020: "Delighted to discover on line option exists; cheese arrived in fine fettle and was consumed with almost impolite haste"


Jan 2020: "I popped into the Jermyn Street store a few months before Christmas 2019 and a very helpful assistant helped me assemble a gift box of British cheeses, biscuits and chutneys to take with me to give to my Anglophile future in-laws in Prague. The box was delivered to me as arranged a few days before my trip to Prague and my in-laws were delighted with it and I got to sample some of the cheeses. They also loved the Paxton & Whitfield branded wooden gift box. Well done Paxton's."


Jan 2020: "Great cheese, we really enjoyed them all, our favourite was a creamy cheese with truffle, delivered on time great service, we will definitely be returning customers."


Jan 2020: "I have found Paxton and Whitfield easy and efficient to deal with. They take my cheese order and deal with my changes, and give advice when asked. The cheese arrives beautifully packed and on the day requested and it is always in great condition for the Christmas festivities."


Jan 2020: "A huge relief to have the cheese you need all sorted at a busy time. Thank you P & W Elizabeth Richards"


Jan 2020: "Ordered a gift set of 3 cheese varieties for my girlfriend as a pre Christmas treat. Needless to say she was delighted to receive the gift and the stilton was the best we have ever tasted. We will certainly be buying more and exploring the wide range of cheese varieties Paxton & Whitfield offer. Great cheese, great value, great service."


Jan 2020: "Lovely products that were well received and enjoyed as gifts"


Jan 2020: "Excellent service and of course first class content in our Christmas hamper."


Jan 2020: "Excellent product and fast delivery."


Jan 2020: "Gorgeous cheese well packaged, who could ask for more ?"


Jan 2020: "We had a cheese wedding cake from this company . We had a taster event , then changed our mind on on the cheese we had chosen . Delivered on time communication via email was always promptly"


Jan 2020: "Really loved the delivery. Excellent variety of cheese, great notes and overall delicious


Jan 2020: "Excellent product, which compliments fine cheeses"


Jan 2020: "I ordered my Christmas cheese. The experience was really excellent; the website makes ordering easy, the collection process was quick and easy despite the busy time of year and to the best part was the cheese was super delicious Top Marks." Peter


Jan 2020: "High quality cheese at a high price! Wonderful for a treat."


Jan 2020: "Very well packaged the cheese was the best and the wine was excellent highly recommended"


Jan 2020: "Bought this as a treat for my husband now he won’t eat any other cheese."


Jan 2020: "Wonderful shop with so many different and unusual things for the cheese-lover. Fantastic selection of cheeses, with very enthusiastic and knowledgeable staff. A lovely shopping experience."


Jan 2020: "The cheese was incredible, so let’s get that out of the way. Website was easy to use, choice was excellent, price...well you pay for quality, and the reaction of the people who ate it all - you cant buy that."


Jan 2020: "I was introduced to Paxton & Whitfield 30 years ago by my father in law and I am pleased to say that I am still buying my cheese from them to this day"


Jan 2020: "Superb range of cheeses and packages to suit all tastes and budgets. A much appreciated gift."


Jan 2020: "I was away overseas with work and I had the great opportunity to supply the cheese for a big family Christmas. The cheese was delivered as suggested and was fantastic. All 14 members of the family commented on how wonderful the cheese was. It was all fantastic!!


Jan 2020: "I order a selection of cheeses twice a month for visiting clients which they consider a huge treat. Supermarket cheese bears no comparison."


Jan 2020: "Delivery was on time and the gifts were very well received by the beneficiaries. Thank you."


Jan 2020: "Wonderful products and great delivery service"


Jan 2020: "Good product , arrived day promised"


Jan 2020: "The selection of British cheese is excellent, and they even ship to the US."


Jan 2020: "I figured that if a firm has been around for 222 years then they must be doing something right. I bought several cheese for Christmas that I have never eaten before and wowed the family as they were all excellent and matured perfectly. So, now I understand why they have survived for 222 years and will be certainly be buying again in future."


Jan 2020: "Paxton and Whitfield always has an excellent selection of cheeses selected by people who clearly are knowledgeable and passionate about their work! The descriptions are spot on and very helpful. The quality of the produce is always top notch!"


Jan 2020: "Great selection of cheese, meat and biscuits for an Xmas present which everyone loved"


Jan 2020: "Awesome. you saved me over Christmas after i forgot to order. The cheese board was my only responsibility and i nearly had an epic fail. You guys were great."


Jan 2020: "Fabulous Christmas cheese board selection. We had just the right amount and the perfect variety. We were really happy!"


Jan 2020: "We ordered our first cheese selection for Christmas. It was amazing the best we’ve ever had!! Well packed and high quality. Definitely recommend we’d not go anywhere else. Thank you!"


Jan 2020: "Fantastic company that has a huge range of cheese and related food and assessories. A visit to the shop is a must as the staff are skilled, professional and happy to engage in discussion on your needs., The food is of high quality and online shopping is efficient"


Jan 2020: "Very easy ordering process and service. Speedy, well-placed delivery. Gorgeous cheddar, and lovely presents that were so nice to give for Christmas."


Jan 2020: "Excellent range of products. First class service. Brilliant packaging and delivery. Well done P&W!"


Jan 2020: "5* Literally the best blue cheese I've ever had (and I've eaten a lot). Can't recommend it enough."


Jan 2020: "Excellent product and service"


Jan 2020: "The most enjoyable experience over Christmas 2019 was my cheese order. Absolutely delicious!"